Standard Shipping
- Delivery Timeframe: We aim to dispatch all orders within 5-7 business days from the date of order confirmation.
- Shipping Method: Orders are shipped via DHL A reliable courier service to ensure safe and timely delivery.
- Shipping Charges: Shipping charges, if applicable, will be calculated and displayed at checkout based on the delivery location. Additional charges may apply for deliveries to remote areas.
- Order Tracking: Once your order is dispatched, a tracking number will be provided via email, allowing you to track your order's progress.
Express Shipping
- Availability: Express shipping is available for customers who need their orders delivered swiftly.
- Delivery Timeframe: Orders placed with express shipping are prioritized and dispatched within 2 business days.
- Additional Charges: Express shipping involves an additional fee, which will be displayed at checkout. Deliveries to remote areas may incur additional charges.
- Order Tracking: Similar to standard shipping, you will receive a tracking number for your express delivery.
Remote Area Delivery
- Additional Charges: Deliveries to remote or less accessible areas may incur additional charges due to higher logistics costs.
- Notification: Customers will be notified of any additional charges required for remote area delivery after placing the order.
- Consent: By completing the order, customers in remote areas acknowledge and agree to these additional charges.
General Information
- Order Processing: Orders are processed during standard business hours, excluding weekends and public holidays.
- Delivery Address: Please ensure your delivery address is accurate to avoid delays or misdelivery.
- International Shipping: For international orders, additional customs duties and taxes may apply, which are the responsibility of the customer.
- Customer Service: For any inquiries or assistance with your order, please contact us -> info@mosaicowall.com
Changes and Cancellations
- Order Changes: If you need to make changes to your order, please contact us immediately. We cannot guarantee changes once the order is processed.
- Cancellations: Orders can be cancelled only if they have not been dispatched. A full refund will be processed in such cases.
Returns and Refunds
- Please refer to our Return Policy for details on returns and refunds.
Thank you for choosing Mosaicowall.com for your needs. We are dedicated to ensuring a smooth and satisfying shopping experience for all our customers, regardless of their location.
Address: Mosaicowall, Teen Hath Naka, Lal Bahadur Shastri Road, Ishwardas Industrial Estate, 400604 Thane Maharashtra, India
